Overview

Anything that is being  analyzed, viewed at, by the application is considered a resource. So extensions (channels) local to your PBX are the resources. Trunks that connect your PBX to the outside world are also resources. Agents in your call center, together with queues are the resources. All the people that called your PBX are the resources as well. So we might put it this way:
There are three groups of resources:

Main Window

Main window of resources has a grouping ability just like in  detailed reports.

Printing works just like pivot reports. Exporting of data as well.

Types of Resources

As mentioned there are three kinds of resources. But the information about them needs to be expanded to relations as well. So we have queue/agent relations as well as extension,s which try to describe channel-extension-contact relationship.

Asterisk Resources

Asterisk Resources

Here you may only see active resources, and not all resources defined in Asterisk configuration files. The two may as well be the same. For example, if you have 10 trunks defined for your PBX, but only 7 were actually used, then here you would see just those 7 active trunks. That’s because SAM Reports 2 acts more like a forensic tool.

Let’s dive into it:

Channels

Channels are the extensions of your Asterisk PBX.

All the extensions registered at your local PBX. IAX, SIP, ZAP, etc. They let you “dial from“. Extensions, channels, are what your phone devices are connected to.

Asterisk Resources - CDR Channels

Asterisk Resources - CDR Channels

Trunks

Trunks are what traditional telephony considers phones lines to be. They connect your Asterisk PBX to the world, let you “dial out“. So, some SIP or IAX VoIP provider is a trunk for our Asterisk PBX. The same goes for a telephony card plugged into our Asterisk’s machine.

Asterisk Resources - CDR Trunks

Asterisk Resources - CDR Trunks

Agents

Here you can see all agents that were active at any point in time, available from our log files.

Asterisk Resources - Queue Agents

Asterisk Resources - Queue Agents

Queues

Below you can see all queues available, together with the number of calls per queue.

Asterisk Resources - Queues

Asterisk Resources - Queues

Agent/Queues

This window allows you to see all the relationships between queues and agents. Which agents are in which queues, and vice versa. When you first open it it shows agents by queues:

Distribution of Agents by Queues

Here you can see which agents are is some queue.

Asterisk Resources - Distribution of Agents by Queues

Asterisk Resources - Distribution of Agents by Queues

Distribution Of Queues By Agent

To see a layout like this you have to group by “Agent” field. Take “Agent” field and drag & drop it into a “Group Bar“. Then you can get the information about each agent’s queue participation.

Asterisk Resources - Distribution of Queues By Agents

Asterisk Resources - Distribution of Queues By Agents

Contacts

Contact data is generated from Caller IDs, either from CDR or queue log file. Below you may see how the report looks:

Asterisk Resources - Contacts (Caller IDs)

Asterisk Resources - Contacts (Caller IDs)

Phone Numbers

Phone number data is generated:

  • From CDR log files using:
    • source
    • destination
    • Caller ID
  • From Queue log files using
    • Caller ID
Asterisk Resources - Phone Numbers

Asterisk Resources - Phone Numbers

Extensions

Extensions window is here just to inform you, which contact had some extension, at any point of time.

Asterisk Resources - Extensions

Asterisk Resources - Extensions

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