Welcome to the SAM Reports Online Help
This help file is for the old version of SAM Reports. New version brings more reports and a lot of new features.
There are new help files for the new version -> SAM Reports2 :
Thank you for using SAM Reports. We hope that you will be able to find the answer to any question, regarding the application, in here.
Let’s get started.
Just click on any of the links to dive into details.
Application organization
SAM Reports has three main parts: reports, resources and setting.
Reports
Reports are the main part of the application. There is a separate window for CDR Reports and Queue Reports respectively.
Both are organized pretty much the same, so printing and reporting is done the same way.
Just click on the links above to learn more.
Resources
Resources are comprised of all the elements/personnel that is being analyzed by the application.
Those are:
Settings
- Basic options needed for running the reports tell you that you only need to enter three types of information (how to access the Asterisk PBX, dialplan prefix and country code and local code).
- Running the reports deals with the getting the hold of and crunching the data.
- Data Management : the data generated by SAM Reports is stored in an embedded database. Management tasks lets you backup the data. Repair it, if needed. Or even empty the local database and start over.
- Additional Options deal with setting the application’s skin and informing the application of you Asterisk’s log files location, if they are not in the default directories.
