SAM Reports 2 is released!

The new version, SAM Reports 2 is out!

There are many  changes between SAM Reports and SAM reports 2, as well as new features introduced.

The changes

  • SAM Reports 2 supports big datasets, as well as sliced (rotated) log files, as was introduced in this blog post.
  • The same goes to the viewer that displays the reports.
  • Transfer of log files from the PBX/local PC now resumes, rather than copies all log files.
  • Parser is now separated from the viewer (SAMReports.exe). That is to facilitate adding different Asterisk SKUs, that may be changing the log files in some way.
  • Parser also shows a much more informative progress while processing.
  • There is a different organization of Pivot Reports window:
    • SAM Reports 1 loaded all available reports for CDR and queues respectively, in the same window.
    • Now there is a command for each of the available reports containing different elements.

New features

  • Pivot Reports
  • Detailed Reports
    • As requested by some of our customers, the detailed reports were introduced.
    • They display non-aggregated CDR and Queue calls.
    • Queue call drill-down reports were introduced:
  • Advanced parsing
    • Sometimes an Asterisk log file( CDR mostly) contains a lot of redundant and unneeded lines. If those entered the reports they would only generate noise and clog the report.
    • We introduced a way to recognize and ignore such lines when generating report. There are also rules to assign agents an extension, if it is contained in their name.
  • Log Files Viewer
    • Application that let’s you see the raw log files, as created by the Asterisk PBX.
  • Parsing results
    • There is a new window that shows the last parsed results.
  • Multiple Projects
    • SAM reports is not bound to a single Asterisk PBX anymore. It can generate reports for X number of Asterisk installations (X is determined by your SAM Reports 2 SKU : Enterprise-unlimited, Professional-10 and Standard-3) (Customer request)
    • You don’t need to make a new project only in case you have more than one Asterisk box. You might want to make a new project for each year, month…

I will be sending the update emails to my current customers next week. This upgrade is free for all registered users, and they will all be receiving a Professional SKU, an upgrade. I have decided to give free upgrades, because we consolidated all the efforts into this new version, and did not pay much attention to the version 1 of SAM Reports. That way we can thank them for being patient.

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New Version is coming SOON!

New version of SAMReports (version 2) is coming very soon

Project OverView

Now the home tab of SAMReports 2 displays the current project CDR and Queue aggregated chart data.

SAMReports Project Overview

SAMReports Project Overview

Multiple projects

SAMReports Project Settings

SAMReports Project Settings

SAMReports2 supports multiple projects. That means that you can report on multiple PBX-es, or/and add log files from the past. That would be the case if you had log files from (eg. 2007) some old Asterisk PBX, and the machine is not working anymore, but you would like to see what was happening at the time. Or you could make a new project for each year, or a month for the same Asterisk PBX.

Detailed Reports

SAMReports Asterisk Queue detailed Report

SAMReports Asterisk Queue detailed Report

SAMReports now offers CDR and Queue detailed reports. Here you can see a sample Asterisk Queue detailed report.

Asterisk Queue Call Flow Chart

Asterisk Queue Flow Chart

Asterisk Queue Flow Chart

If you’re wondering what’s happening with your Queue Calls, you can dive into detailed reports and view a Queue Flow chart for a particular call.

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