Asterisk Reports Made Simple - SAM Reports » Call Center http://samreports.com Asterisk Reports Made Simple, Asterisk Reporting for Small Business, CDR Reports, Queue Reports Wed, 07 Dec 2011 10:41:38 +0000 en hourly 1 Top 5 Contacts by Day (Queue Reports) http://samreports.com/tour/queue-contacts-day http://samreports.com/tour/queue-contacts-day#comments Tue, 09 Feb 2010 08:02:59 +0000 admin http://samreports.com/?p=572 Yet Another Related Posts Plugin.]]> Here we have top 5 contacts that called our call center and talked to our operators the longest. Total call duration by contact is distributed by weekdays and we can see on the chart that their call patterns differ. That information might be useful to offer our clients services tailored to their specific needs.

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]]> http://samreports.com/tour/queue-contacts-day/feed 0 Calls By Hour / Day (Queue Reports) http://samreports.com/tour/queue-calls-hour-day-week http://samreports.com/tour/queue-calls-hour-day-week#comments Tue, 09 Feb 2010 07:29:49 +0000 admin http://samreports.com/?p=563 Yet Another Related Posts Plugin.]]> Here you can see overall call center performance by weekday and then by the hour. This provides you immediately to  see which weekday / hour combination has the least/most calls. It also shows hourly patterns per days of the week.  The column diagram makes it easy to see the distinct hours in a day and grouping by  days on the x axis depicts distinct weekdays.

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