Asterisk Reports Made Simple - SAM Reports » Cdr

Need a VM of an operational TrixBox/Fonality

admin — Sat, 27 Feb 2010 03:03:30 +0000

Why do I need it?

As I presented in my case, in the previous post, I need a virtual machine of an operational TrixBox PBX (Fonality edition).

I need it to test connecting to the MySQL database in order to read the CDR and queue data.
I also need it to further improve on my merging of the log files created by the system, and transferring them.

Privacy issues

I’m aiming at PBXs that are no longer in use, but have not been refurbished yet.
I will obfuscate the data. I made a little program, Randy, that generates random names and phone numbers, just for that purpose. I used it to change all the identifiable data from one of my clients. I’m using that data for demonstrating the features of Sam Reports, the owner of this blog.

What’s in it for you?

In Croatian (Ima’l mene tute?)

If you’re interested in Sam Reports than you might benefit from a free license, once it’s out of beta and released.

About beta and TrixBox-Fonality The first five days of beta are behind me. Some...
3 and a half months after release 3 and a half months after release, sales are very...

Related posts brought to you by Yet Another Related Posts Plugin.

About beta and TrixBox-Fonality

admin — Sat, 27 Feb 2010 02:32:51 +0000

The first five days of beta are behind me. Some people subscribed to the Google Group and others corresponded with me only via email. Very useful feedback so far, I’m satisfied with how all is going.

TrixBox (Fonality) issues

I would really like to make reading the reports from TrixBox (Fonality) a bit easier. Sam Reports generates Asterisk reports from log files that are present on every Asterisk box by default (master.csv and queue_log). TrixBox slices the log files into a bunch of small files and puts them in date-named directories . Let me describe it in details:

Master.csv

It is originally just one cvs file located in /var/log/asterisk/cdr-csv/master.csv (I don’t care about the cdr-custom at the moment). On Fonality PBX, (I’m not sure that the situation is the same on all TrixBox SKUs), the master.csv data is placed in the same directory: /var/log/asterisk/cdr-csv/09-10-01/, but there are additional directories created there, on a weekly basis. So (the date – 09-10-01 – corresponds to YY-MM-DD). A new directory is created on Monday of each week , as stated in Fonality help files. I have copied all the files from Fonality PBX on my local PC, and below you can see a screenshot:

Fonality (TrixBox) master.csv

In each of these directories there are thousands of master.csv parts named: Master.csv.xxxxxxxxxx, where the xxxxxxxxxx is a UNIX time stamp (the number of seconds elapsed since Jan 1, 1970). One such file is created every 5 minutes, on a Fonality PBX. The file named just “master.csv“, that you see on the figure above, is the latest log that has not yet been stored in a directory and rotated.

Fonality-TrixBox master.csv parts

Queue_log

Originally queue_log file is located in /var/log/asterisk/queue_log. On Fonality-TrixBox it is also dissected into many parts, in much the same way.

Fonality-TrixBox queue_log

The original “queue_log” file just holds the latest 5 minutes worth of information, and all other data is in files created by the same algorithm as CDR files.

Fonality-TrixBox queue_log parts

Merging the files

One of my beta testers wanted to try Sam Reports, but got only the 5 minutes worth of data. So I decided to make a little program to merge all the disjointed files into one, master.csv and queue_log respectively. If you ever have such need, you can download the file here: FonalityMerge.

It requires that you have copied all the log files and directories from your Fonality box, somewhere on your local disk.
Then you merge the files with FonalityMerge
And you get your master.csv and queue_log

Now you can process the log files with Sam Reports and see your reports.

Further improvement

If I get enough inquiries for TrixBox/Fonality support I may opt to do one of the things:

Make the transfer of directories from Fonality-TrixBox available with a click of a button. That would take into account just the diff between directories and files (the directories and files already present on the local disk would not be transferred any more)
Or go for the database option and connect directly to the MySQL database with the logs. To do that I would need a working TrixBox with a database that contains meaningful data. Meaningful means real data generated by using a system for 5-6 month, at least.

It would be great if someone could provide me with a virtual machine of a TrixBox PBX that has been operational for some time. I know it’s a long shot. I would be veeeery grateful.

Need a VM of an operational TrixBox/Fonality Why do I need it? As I presented in my...
Getting ready for beta What I’ve done so far In preparation for the beta...
Beta is ON! SAM Reports beta started some six hours ago. Sing-ups are...

Related posts brought to you by Yet Another Related Posts Plugin.

Top 5 Trunks By Day (CDR Reports)

admin — Tue, 09 Feb 2010 09:06:57 +0000

You might want to know about your trunk’s load. This view shows you top 5 trunks by the number of calls. Both incoming and outgoing calls. They are sorted descending from the one with the most load. The number of calls is presented by weekdays, each in its own column , both in grid and chart respectively. The top 5 selection is made with the “TopN” filter . To learn more about CDR Reports click here.

Top 7 Channels By Direction (CDR Reports) This view shows top 7 channels (extensions) by total call...
Top 10 Unknown Numbers By Day (Queue Reports) Here we see top 10 unknown callers distributed by weekdays...
Top 5 Contacts by Day (Queue Reports) Here we have top 5 contacts that called our call...

Related posts brought to you by Yet Another Related Posts Plugin.

Top 7 Channels By Direction (CDR Reports)

admin — Tue, 09 Feb 2010 09:00:59 +0000

This view shows top 7 channels (extensions) by total call duration. Here is the inverted view where the channels make the columns instead of rows accentuating the direction of calls in the row area. So the first thing we see, when looking at the chart is the ratio of incoming to outgoing calls. And on the second look we can dive into each one of those to see how the channels are doing in each category. To learn more about CDR Reports click here.

Top 5 Trunks By Day (CDR Reports) You might want to know about your trunk’s load. This...
Top 10 Unknown Numbers By Day (Queue Reports) Here we see top 10 unknown callers distributed by weekdays...
Top 5 Agents By Quarter (Queue Reports) This view displays top 5 agents by quarter with the...

Related posts brought to you by Yet Another Related Posts Plugin.

Calls By Hour / Quarter (CDR Reports)

admin — Tue, 09 Feb 2010 08:46:43 +0000

On this view wee see the overall call traffic displayed by hours and quarters. All four quarters follow pretty much the same hourly curve, but some are more loaded than others. The area chart smoothly depicts the rising of traffic by quarters as well as the hourly bell like curve. Since this is a CDR report view we can see how the entire traffic of our PBX behaved in terms of quarters and hours too.

Calls By Hour / Day (Queue Reports) Here you can see overall call center performance by weekday...
Top 5 Agents By Quarter (Queue Reports) This view displays top 5 agents by quarter with the...
Top 5 Queues By Exit (Queue Reports) Here we see how the calls ended for any of...

Related posts brought to you by Yet Another Related Posts Plugin.