Asterisk Reports Made Simple - SAM Reports » Hour http://samreports.com Asterisk Reports Made Simple, Asterisk Reporting for Small Business, CDR Reports, Queue Reports Thu, 17 May 2012 12:42:47 +0000 en hourly 1 Calls By Hour / Quarter (CDR Reports) http://samreports.com/tour/calls-hour-quarter-cdr-reports http://samreports.com/tour/calls-hour-quarter-cdr-reports#comments Tue, 09 Feb 2010 08:46:43 +0000 admin http://samreports.com/?p=592 Yet Another Related Posts Plugin.]]> On this view wee see the overall call traffic displayed by hours and quarters. All four quarters follow pretty much the same hourly curve, but some are more  loaded than others. The area chart smoothly depicts the rising  of traffic by quarters as well as the hourly bell like curve. Since this is a CDR report view we can see how the entire traffic of our PBX behaved in terms of quarters and hours too.

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]]> http://samreports.com/tour/calls-hour-quarter-cdr-reports/feed 0 Calls By Hour / Day (Queue Reports) http://samreports.com/tour/queue-calls-hour-day-week http://samreports.com/tour/queue-calls-hour-day-week#comments Tue, 09 Feb 2010 07:29:49 +0000 admin http://samreports.com/?p=563 Yet Another Related Posts Plugin.]]> Here you can see overall call center performance by weekday and then by the hour. This provides you immediately to  see which weekday / hour combination has the least/most calls. It also shows hourly patterns per days of the week.  The column diagram makes it easy to see the distinct hours in a day and grouping by  days on the x axis depicts distinct weekdays.

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