SAM Reports 2 is released!

The new version, SAM Reports 2 is out!

There are many  changes between SAM Reports and SAM reports 2, as well as new features introduced.

The changes

  • SAM Reports 2 supports big datasets, as well as sliced (rotated) log files, as was introduced in this blog post.
  • The same goes to the viewer that displays the reports.
  • Transfer of log files from the PBX/local PC now resumes, rather than copies all log files.
  • Parser is now separated from the viewer (SAMReports.exe). That is to facilitate adding different Asterisk SKUs, that may be changing the log files in some way.
  • Parser also shows a much more informative progress while processing.
  • There is a different organization of Pivot Reports window:
    • SAM Reports 1 loaded all available reports for CDR and queues respectively, in the same window.
    • Now there is a command for each of the available reports containing different elements.

New features

  • Pivot Reports
  • Detailed Reports
    • As requested by some of our customers, the detailed reports were introduced.
    • They display non-aggregated CDR and Queue calls.
    • Queue call drill-down reports were introduced:
  • Advanced parsing
    • Sometimes an Asterisk log file( CDR mostly) contains a lot of redundant and unneeded lines. If those entered the reports they would only generate noise and clog the report.
    • We introduced a way to recognize and ignore such lines when generating report. There are also rules to assign agents an extension, if it is contained in their name.
  • Log Files Viewer
    • Application that let’s you see the raw log files, as created by the Asterisk PBX.
  • Parsing results
    • There is a new window that shows the last parsed results.
  • Multiple Projects
    • SAM reports is not bound to a single Asterisk PBX anymore. It can generate reports for X number of Asterisk installations (X is determined by your SAM Reports 2 SKU : Enterprise-unlimited, Professional-10 and Standard-3) (Customer request)
    • You don’t need to make a new project only in case you have more than one Asterisk box. You might want to make a new project for each year, month…

I will be sending the update emails to my current customers next week. This upgrade is free for all registered users, and they will all be receiving a Professional SKU, an upgrade. I have decided to give free upgrades, because we consolidated all the efforts into this new version, and did not pay much attention to the version 1 of SAM Reports. That way we can thank them for being patient.

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New version of SamReports will support Trixbox and Fonality and Big Datasets

Update: 2011-12-07 : SAM Reports 2 has been launched, as you may see on this blog post.

Accessing sliced log files

I’ve been working on a new version of SamReports for quite some time. My main goal was to provide seamless “integration” with Trixbox/Fonality SKU-s. (It’s not integration really, but the process of copying thousands of files from PBX, gluing them together, processing and so on, has to be transparent to the user, with as little hassle as possible, none preferably).

I came into possession  of a large dataset and that has helped  a lot. You cannot possibly simulate real, raw data to work with. You would just end up with gibberish. That brings the issue of processing..

Big data

Current version of SamReports tries to load all the data in memory, to generate reports. That just doesn’t work for millions of log lines.

The new version is capable of processing any amount of data, because it works in chunks, and generates reports sequentially. I tested on a dataset with more than 10 million lines in CDR, and it finished in 37 minutes.

Generating TrixBox and Fonality Reports

SamReports Parser for TrixBox and Fonality

Above is the image of a summary generated after processing the log files. The graphs are being drawn during the parsing so that you’re not bored while processing a large dataset for the first time :) This is displaying the same charts to get an overview.

Quirks and twists of master.csv (chopped or not)

I did get dirty with the local  and transferred calls in CDR logs. Sometimes a call can be spanned in 5, 6 log lines. Those lines don’t necessarily come close, but can be even 1000 lines apart.

master.csv calls on a local channel

local channels in master.csv

Here you see a call spanned into just 2 lines, one after the other.

To be continued…

This is just a preview of what’s been cooking. There are many other things to mention, but I will do it in another post…

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