Asterisk Reports Made Simple - SAM Reports » Queue Reports

Top 10 Unknown Numbers By Day (Queue Reports)

admin — Tue, 09 Feb 2010 08:40:32 +0000

Here we see top 10 unknown callers distributed by weekdays in an inverted view. We can see the caller’s daily calling patterns and if the number of call is significant for our business, learn more about them and make them contacts in the application. To learn more about queue reports click here.

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Top 5 Contacts by Day (Queue Reports)

admin — Tue, 09 Feb 2010 08:02:59 +0000

Here we have top 5 contacts that called our call center and talked to our operators the longest. Total call duration by contact is distributed by weekdays and we can see on the chart that their call patterns differ. That information might be useful to offer our clients services tailored to their specific needs.

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Top 5 Agents By Quarter (Queue Reports)

admin — Tue, 09 Feb 2010 07:52:45 +0000

This view displays top 5 agents by quarter with the rest of agents accrued into a single value. That lets you see the relations between top performers and the rest. Each pie diagram shows two types of information : relations between top performers and the ratio between top performers and the rest. To learn more about queue reports click here.

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