Here you can see overall call center performance by weekday and then by the hour. This provides you immediately to see which weekday / hour combination has the least/most calls. It also shows hourly patterns per days of the week. The column diagram makes it easy to see the distinct hours in a day and grouping by days on the x axis depicts distinct weekdays.
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- Calls By Hour / Quarter (CDR Reports) On this view wee see the overall call traffic displayed...
- Top 5 Contacts by Day (Queue Reports) Here we have top 5 contacts that called our call...
- Top 10 Unknown Numbers By Day (Queue Reports) Here we see top 10 unknown callers distributed by weekdays...
- Top 5 Queues By Exit (Queue Reports) Here we see how the calls ended for any of...
- Top 5 Trunks By Day (CDR Reports) You might want to know about your trunk’s load. This...
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