This view shows top 7 channels (extensions) by total call duration. Here is the inverted view where the channels make the columns instead of rows accentuating the direction of calls in the row area. So the first thing we see, when looking at the chart is the ratio of incoming to outgoing calls. And on the second look we can dive into each one of those to see how the channels are doing in each category. To learn more about CDR Reports click here.
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